Policies
Cara Jourdan (the “Site”) takes your privacy seriously. This “Privacy Policy” describes what information is collected, and how it is used, when you visit the Site.
Personal Information
The only personal information we collect is what you give us. When you leave a comment, or communicate with us by email, you may elect to give us personally-identifiable information such as your name, email address, geographic location, or other information which could be used to locate or contact you.
Non-Personal Information
Our website host, advertising network, advertisers, and affiliates (“Affiliates”) may collect non-personal information such as your IP address, the type of browser you are using, the referring website, the operating system you are using, your Internet service provider, the search terms you use on our Site, the specific web pages you visit, and the duration of your visits.
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cookies collect certain types of non-personal information such as the search terms you use on our Site, the specific web pages you visit, the duration of your visits, and your preferences. Cupcakes and Cashmere does not use cookies, but one or more of our Affiliates do. Please note that our Affiliates’ use of cookies is governed by their own privacy policies.
Information Use
Our Affiliates may use non-personal information to help analyze site traffic, understand customer needs and trends, and carry out targeted promotional activities. They may use non-personal information by itself or aggregate it with information they have obtained from others to produce research reports and other information and data, and may share such information with third parties.
Third-Party Advertising
We may use third-party advertising companies to serve ads on the Site. Those companies may use non-personal information about your visit to the Site to display ads for goods and services which may be of interest to you.
Links to Other Sites
We may provide links to other websites from time to time. We are not responsible for the content or information use at any of those sites, and you should review each site’s privacy policy.
Modification
We may amend or revise this Privacy Policy from time to time. Please review it periodically. Your continued use of the site after any change in this Privacy Policy will mean you accept such change.
Contact
If you have any questions, please contact us at customerservice (at) servedalamode (dot) com.
International Custom, Duties & Shipping
Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Customs Value: Shop Cara Jourdan is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.
International orders generally ship in 3-5 business days, and may ship the same day, if the items are in stock and the order is placed prior to 2:00pm PST. We cannot guarantee your order will ship the same day. We will make every effort to send out your order as quickly as possible.
Cara Jourdan does not guarantee delivery to, or process orders from, some countries. If you have any questions, please contact our support team: customerservice (at) servedalamode (dot) com.
Returns
All sales of hair tools and products are final sale. Unfortunately, no exchanges or returns will be accepted on these items.
If you have any questions, please contact a Customer Service Representative at customerservice(at)servedalamode (dot)com we will get back to you within 24-48 hours.
WARRANTY
All tools carry a two (2) year limited warranty against damage caused by faulty material and/or workmanship from date of purchase; in which Mode will replace your item with a like product. This warranty does not cover damages resulting from accident, misuse, abuse, attempts at repair.
Please retain a copy of the receipt for your own records as it will be required to process any warranty submission. The warranty is effective from purchase date verified on the receipt. We cannot honor a warranty for any product purchased from an unauthorized seller. We do not replace the product outside of the warranty period.
*** If you have questions about the warranty or would like to initiate a warranty claim please contact customerservice@servedalamode.com
